Return and Refund Policy
Return & Refund Policy
Effective Date: 22 July 2026
Welcome to Supply24. We strive to deliver the correct products in good condition. Please read our Return & Refund Policy carefully before placing an order.
1. Eligibility for Returns
Returns and refunds are accepted only in the following cases:
The product received is damaged during transit.
The customer receives the wrong product from what was ordered.
Returns will not be accepted for any other reason, including but not limited to change of mind, incorrect ordering by the customer, or products that have been used, installed, or altered.
2. Reporting Time
Customers must report any damaged or incorrect product within 48 hours of delivery.
Requests submitted after 48 hours from the delivery date and time will not be eligible for return or refund.
3. Mandatory Unboxing Video
To process any return or refund request, the customer must provide a clear and uninterrupted unboxing video that:
Starts before the package is opened.
Clearly shows the shipping label and package condition.
Captures the complete unboxing process without any cuts or edits.
Clearly shows the damaged or incorrect product received.
Return or refund requests submitted without a valid unboxing video will not be accepted.
4. Verification Process
Once the request is received, Supply24 will review the submitted evidence, including the unboxing video and supporting photographs (if required). We may contact the customer for additional information before approving or rejecting the request.
5. Refunds
If the return request is approved:
A replacement product may be provided, subject to stock availability; or
A refund will be processed to the original payment method or another approved method.
Approved refunds are generally processed within 5–10 business days, depending on the payment provider or banking institution.
6. Non-Returnable Products
Returns and refunds will not be accepted if:
The request is made after 48 hours of delivery.
The mandatory unboxing video is not provided.
The product has been used, installed, modified, or damaged after delivery.
The damage is caused by improper handling, misuse, or negligence by the customer.
The customer ordered the wrong product.
7. Contact Us
For any return or refund-related assistance, please contact:
Supply24 Customer Support
Email: support@supply24.in
Phone: +91 94490 45807
